You must keep your card and PIN safe and private.The first time you call to select your PIN, you will need the 16-digit number on the front of your Link card.The Help Line number and the web site are printed on the back of your Illinois Link card and in this pamphlet. You can either call the toll-free Help Line number or use a computer and go to the web site to select your PIN. You must have a PIN before you can use your benefits.If you were approved for benefits but have not received your card within 10 days, contact your caseworker. ![]() Please allow seven (7) days for mail delivery. You will receive your Illinois Link card through the mail at the address you gave to your local DHS office.Once your benefits are deposited in your account and you have selected your PIN, you can begin using those benefits with your Link card. You will select a secret Personal Identification Number (PIN) by calling the toll-free Help Line (1-800-678-LINK) or by going to the web site at Your Illinois Link card and PIN let you use your benefits that the Illinois Department of Human Services (DHS) deposits into an account - just for you. ![]() ![]() The Illinois Link program lets you use the Illinois Link card, similar to a bankcard, to spend your benefits. ![]() You are on your way to enjoying a safe and easy way to get and use your benefits. Illinois Link Program 9203 Urdu (pdf) Welcome to the Illinois Link program Illinois Link Program 9203 Mandarin (pdf)
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